Frequently Asked Questions at Voge Boutique
We are VOGE LLC, a US-based boutique in San Antonio, TX, operating since 2013. Here you will find clear answers about shipping, returns, payments, and privacy. If you need more help, email info@vogeboutique.com or call +1 210-254-9297. Our team replies within 24 hours on business days.
Shipping and Delivery
We ship to addresses within the United States only. Orders are processed within 2 business days after payment confirmation. We use USPS as our carrier, and delivery typically takes 3-5 business days after the package leaves our facility. Shipping costs $8 for orders under $35, but orders of $35 or more qualify for free shipping. Duties and taxes are covered by us, so you pay no extra fees at delivery.
About Voge Boutique
Voge Boutique started as a single storefront in San Antonio in 2013. Our founder's background in retail buying shaped our approach: we only list items we would personally recommend. We focus on natural fabrics and true-to-size fits, keeping our range narrow so we can vouch for every piece. Our goal is to serve women who need reliable clothing for work, school runs, and Texas heat.
Contact Information
You can reach us by email at info@vogeboutique.com or by phone at +1 210-254-9297. Our office is located at 1846 N Loop 1604 W, Suite 105, San Antonio, TX 78248, US. We are available Monday to Friday from 09:00 to 18:00 Central Time, excluding US federal holidays. We typically respond within 24 hours on business days.
Returns, Refunds, and Privacy at a Glance
You may return items within 30 days of delivery for a full refund, with no restocking fee. To start a return, email info@vogeboutique.com with your order number and reason. We will send a return authorization and address. Refunds are issued to your original payment method within 7 business days of receiving the return. We collect personal data like your name and address to process orders, and we keep order records for 7 years as required by Texas and IRS rules.
Detailed Return and Refund Policy
Our return window is 30 days from delivery. There is a 0 percent restocking fee, so you receive a full refund of the item price. However, return shipping costs are conditional: if the return is due to our error or a defective item, we provide a prepaid label; otherwise, the cost is deducted from your refund. Certain items cannot be returned, including final sale and clearance items, opened intimate apparel and swimwear, pierced jewelry, and gift cards.
To initiate a return, email info@vogeboutique.com with your order number and reason within 30 days. We reply within 24 hours with a return authorization number and the San Antonio address. Do not ship before receiving authorization. Once we receive the return, refunds are processed within 7 business days to your original payment method. Your bank may take an additional 3-5 business days to post the credit. We also offer one exchange per order for a different size or color, subject to availability, within 30 days; if the desired size is out of stock, we issue a refund.
Common Questions
How long does shipping take? Orders are processed within 2 business days, and USPS delivers within 3-5 business days after that. Shipping costs $8, but orders over $35 ship free. What payment methods do you accept? We accept credit and debit cards, and payments are processed in USD. Do you ship internationally? No, we only ship to the United States.
What is your return policy? You have 30 days from delivery to return items, with no restocking fee. How do I start a return? Email info@vogeboutique.com with your order number and reason. We will send a return authorization and address. How long do refunds take? We process refunds within 7 business days of receiving the return, and your bank may take another 3-5 business days to show the credit.
How do I contact customer service? Email info@vogeboutique.com or call +1 210-254-9297. We are available Monday to Friday, 09:00-18:00 Central Time, excluding US federal holidays. We usually respond within 24 hours. What is your privacy policy? We collect your name, email, shipping and billing addresses, phone number, order history, and payment authorization result. We use this data to process orders and improve our site. You can request a copy, correction, or deletion of your data by emailing us from the address used on your order.
Still Have Questions?
If you need more details, our team is ready to help. Email us at info@vogeboutique.com or call +1 210-254-9297. We are here Monday to Friday, 09:00-18:00 Central Time. We typically reply within 24 hours, so you will not wait long for an answer.